HP Laptops:
Please be advised of an HP battery recall (click link for more info)
http://wate.com/2017/01/25/hp-expands-recall-of-laptop-batteries-due-to-fire-burn-hazards/
The batteries included in the recall contain bar codes starting with:
The bar codes are printed on the back of the batteries.
Consumers should remove the batteries from the laptops immediately and contact HP for a free replacement. Only use the laptop by plugging it into an AC power source until the replacement battery is received.
Contact HP toll-free at 888-202-4320 during standard business hours or by visiting HP’s website.
For Toshiba laptops:
Below is a list of battery pack part numbers and PC model numbers possibly affected by this announcement, including models that may have batteries that were purchased as an accessory or the result of servicing. Click here to check if your battery pack is affected.
Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/batteryor at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
https://batterycheck.toshiba.com/?region=TAIS&country=US&lang=en (link for Toshiba battery replacement program)
List of recalled battery packs
1. Battery pack part number information which includes accessory battery part number
Battery Part Number |
Accessory Part Number |
Accessory Part Number (Japan) |
G71C000AW210 |
PA3817U-1BRS |
PABAS228 |
G71C000D4110 |
PA5023U-1BRS |
PABAS259 |
G71C000D7110 |
PA5024U-1BRS |
PABAS260 |
G71C000DD110 |
PA5026U-1BRS |
PABAS262 |
G71C000FQ110 |
PA5108U-1BRS |
PABAS271 |
G71C000FS110 |
PA5109U-1BRS |
PABAS272 |
G71C000FS210 |
PA5109U-1BRS |
PABAS272 |
G71C000G3110 |
PA5121U-1BRS |
PABAS274 |
G71C000GN110 |
PA5170U-1BRS |
PABAS279 |
G71C000BD510 |
PA3831U-1BRS |
PABAS234 |
G71C000BE310 |
PA3832U-1BRS |
PABAS235 |
G71C000BE410 |
PA3832U-1BRS |
PABAS235 |
G71C000BE510 |
PA3832U-1BRS |
PABAS235 |
G71C000BE710 |
PA3929U-1BRS |
PABAS249 |
G71C000BE810 |
PA3929U-1BRS |
PABAS249 |
G71C000BE910 |
PA3929U-1BRS |
PABAS249 |
G71C000CE210 |
PA3984U-1BRS |
PABAS256 |
G71C000BED10 |
PA3929U-1BRS |
PABAS249 |
How to remove the battery pack:
1) Unlock the latches or remove the screws which secure the battery pack to your laptop.
Case 1: Battery secured with latches |
Case 2: Battery secured with screws |
2) Then slide out or pull up the battery pack from your laptop.
How to find battery part number and serial number:
After removing your battery pack, please find the label by using the instructions below.
Label sample:
Case 1: battery part number and serial number on one label |
Case 2: battery part number and serial number on two labels |